Carioca Experiences

Included:

• Accredited tour guide;
• Round-trip transportation (if selected this option)*

Not Included:

• Tickets for the chosen attractions in the itinerary;
• Food and Drinks;
• Tips for your local guide.

*Pick-up/Drop-off from South Zone locations (for other regions, please consult the additional price);

• You must book this tour at least 48 hours in advance.
• Our tours are private. That is, prices vary depending on the size of your group. The greater the number of people, the lower your rate per pax.
• Weather conditions: There is no guarantee there will be no clouds. In cases of bad weather (rain), the tour can be postponed to another date, if possible. Otherwise, we do not cancel tours due to bad weather, so the tour will take place even in rain and/or cloudy weather, except in cases of force majeure.

• Children’s Discount: Children up to 5 years old do not pay.

How can I book this experience?

Click the ‘Book your tour’ button. Choose the date you want and the number of people taking the tour. Then add to cart. Click on the cart icon in the lower right corner of your screen to open your shopping cart. Fill in the primary contact information and then ‘Continue’ to be directed to payment. Once your reservation has been processed, you will receive a confirmation e-mail with all the information about the experience.

Our online booking system is simple and secure, and we accept various credit and debit cards. But if you prefer, you can make your reservation directly with our sales team by e-mail: sales@riodejaneirobycariocas.com or by phone (WhatsApp): +55 21 99552-3996.

What does ‘custom tour’ mean?

A “custom tour” refers to a tour tailored to an individual or group’s specific preferences and needs. Rather than joining a traditional pre-arranged sightseeing tour, a custom tour allows you to customize every aspect of the experience, including the itinerary, sites visited, activities involved, duration, and other details.

Is it possible to have this experience without being private?

Our experiences are private to offer you a safer, more personalized, and more comfortable experience. By opting for a private tour, you can enjoy the company of your loved ones or a select group of friends without worrying about strangers. This creates a more unique environment, allowing for greater flexibility regarding the itinerary, the pace of the tour, and even adjusting the schedule to your personal preferences.

Our guides will be exclusively available to you, offering in-depth information and interesting stories and answering all your questions. This will ensure you have an enriching experience, learning about the local culture, history, and traditions more intimately.

What should I wear or take on the tour?

There is no general rule of what to bring or use. Still, we recommend bringing an identification document (it doesn’t have to be the original), money, and a lot of energy and excitement. Any specific recommendations will be noted on your voucher.

Can this experience be done with children?

Yes, this experience can be done with children, accompanied by at least one responsible adult.

Is there a discount for children?

Yes, we offer complimentary value of our experiences for children up to 5 years old (4 years and 11 months), accompanied by a paying guardian.

A discount may also be applied to tickets for attractions included in the tour, according to the rules and policies of each attraction.

What happens if, on the day of my experience, it rains or there is bad weather?

We do not cancel tours due to bad weather, so the tour will take place even with rain and/or cloudy weather, except in cases of force majeure. We adapt the script or, if possible, change the date. If you cancel the tour less than 48 hours in advance (except in extreme cases), there will be no refund as per our cancellation policy.

Do you pick it up and return it to my accommodation?

Yes, this experience includes transportation to and from your place of accommodation as long as it is located within the area of the south and center zone. For other regions, an additional fee will be charged. Please consult our team for more information.

What are the preventive measures against covid-19 adopted on the tours? Do I need to be vaccinated or follow them?

As part of our commitment to Safe Travels, we follow all security measures recommended by the UNWTO and city laws. All our guides and drivers are fully vaccinated, and our vehicles are sanitized.

As per the national rule, visitors must be vaccinated or have a negative COVID test to enter the country. Face masks are no longer mandatory, but we recommend using them for people with health problems. 

What do I do if I need to cancel my tour after booking?

You must request the cancellation of your experience by e-mail to the following address: sales@riodejaneirobycariocas.com. Once we receive your order, we will determine the refund due as follows:

– If you cancel 7 (seven) days or more before the start of the tour: no cancellation fee, i.e., a full refund.

– If you cancel between 6 (six) and 3 (three) days before the start of the tour: 50% cancellation fee. If you paid in full for your experience, we’ll issue you a 50% refund of the amount paid.

– If you cancel less than 48 hours (2 days) before the start of the tour: 100% of the cancellation fee, i.e., there is no refund.

If your tour is carried out by one of our suppliers, the cancellation will be carried out according to the supplier’s rules.

I have a question that doesn’t appear in this FAQ. How should I proceed?

If you have any other questions about our services, please contact our team at +55 21 99552-3996 or by e-mail: sales@riodejaneirobycariocas.com.